Updated: 6 October 2026

This Privacy Policy explains how Architecture Office collects, uses and protects personal information when you visit www.architectureoffice.co.uk, contact us or enquire about our services.

Architecture Office is the data controller responsible for the personal information described in this policy.

Contact Details

Architecture Office
Custom Lane
1 Custom Wharf
Edinburgh, EH6 6AL

+44 (0) 7901 692 336
info@architectureoffice.co.uk
@architectureoffice.co.uk

This policy applies only to our website and services. Our website may contain links to third-party websites with their own privacy policies. We are not responsible for the content, security or privacy practices of those websites.

Information We Collect

We may collect personal information that you provide directly to us, including:

  • Your name

  • Your email address and telephone number

  • Your company or organisation

  • Information included in an enquiry or other correspondence

  • Information relating to a potential or existing project

  • Any other information you choose to provide

When you use our website, certain technical information may also be collected automatically. This can include:

  • Your IP address

  • Browser and device information

  • The pages you visit

  • The date, time and duration of your visit

  • Referring website information

  • Cookie and consent preferences

Please do not send sensitive personal information through the website unless we specifically request it and explain why it is required.

How We Use Your Information

We may use personal information to:

  • Respond to enquiries

  • Discuss or provide our architectural and design services

  • Prepare proposals and take steps before entering into a contract

  • Manage client, consultant and supplier relationships

  • Administer and improve our website

  • Maintain the security and proper operation of our website

  • Keep appropriate business and financial records

  • Comply with legal and regulatory obligations

  • Send updates or marketing communications where you have chosen to receive them

We do not use personal information for automated decision-making or profiling that produces legal or similarly significant effects.

Our Lawful Bases

Under the UK General Data Protection Regulation and the Data Protection Act 2018, we must have a lawful basis for using personal information.

Depending on the circumstances, we rely on:

  • Contract: where processing is necessary to take steps at your request before entering into a contract, or to perform a contract with you.

  • Legitimate interests: where processing is necessary to respond to enquiries, operate and secure our website, manage professional relationships or develop our business, provided those interests are not overridden by your rights.

  • Legal obligation: where we must retain or disclose information to comply with the law.

  • Consent: where you have actively agreed to a particular use, such as receiving optional marketing communications or accepting non-essential cookies where consent is required.

Where we rely on consent, you may withdraw it at any time.

Sharing Your Information

We may share personal information with trusted organisations that help us operate our business, including:

  • Website hosting and content-management providers, including Squarespace

  • Email, IT and data-storage providers

  • Analytics and website-support providers

  • Professional advisers, including accountants, insurers and legal advisers

  • Consultants, contractors or collaborators involved in a project

  • Public authorities or regulators where disclosure is required by law

These organisations may process information only as necessary to provide their services or fulfil their professional and legal responsibilities.

We do not disclose personal information to unrelated third parties unless we have a lawful reason to do so.

International Transfers

Some service providers may process personal information outside the United Kingdom.

Where personal information is transferred internationally, we take reasonable steps to ensure that an appropriate level of protection is in place. This may include relying on UK adequacy regulations or approved contractual safeguards.

You may contact us for further information about the safeguards used for relevant international transfers.

How Long We Keep Information

We retain personal information only for as long as it is reasonably required for the purpose for which it was collected, including to meet legal, accounting, insurance and professional obligations.

The applicable retention period will depend on the nature of the information and our relationship with you. Enquiry information that does not lead to a project will generally be deleted when it is no longer required. Records connected with contractual, financial or professional matters may be retained for longer where required by law or for the establishment, exercise or defence of legal claims.

Security

We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.

However, no internet transmission or electronic storage system is completely secure. You should avoid sending confidential or sensitive information through unsecured website forms or email unless appropriate safeguards have been agreed.

Cookies

Cookies are small text files placed on your computer, tablet or mobile device when you visit a website. They help websites function, remember preferences and provide information about how visitors use a site.

Our website may use:

  • Strictly necessary cookies: required for the website to operate, remain secure and remember your privacy choices.

  • Functional cookies: used to remember settings or provide optional website features.

  • Analytics cookies: used to understand how visitors interact with the website and help us improve its performance.

  • Third-party cookies: which may be set by embedded content or external services used on the website.

Where consent is legally required, non-essential cookies will not be placed until you make a choice through our cookie banner or preference controls.

You can accept, reject or manage non-essential cookies through the cookie controls shown on the website. You can also remove or block cookies using your browser settings, although doing so may affect some website features.

The cookies actually used may change if we update the website or its services. We therefore review our cookie settings and this policy periodically.

Your Rights

Depending on the circumstances, you may have the right to:

  • Request access to your personal information

  • Ask us to correct inaccurate or incomplete information

  • Ask us to delete your information

  • Ask us to restrict how your information is used

  • Object to processing based on legitimate interests

  • Receive certain information in a portable format

  • Withdraw consent at any time

  • Complain to a data-protection authority

These rights are not absolute and may be subject to legal exceptions.

To exercise a right, contact us using the details at the beginning of this policy. We may need to verify your identity before responding.

You also have the right to complain to the Information Commissioner’s Office.

We would appreciate the opportunity to address your concerns directly before you contact the ICO.

Children

Our website and services are not directed at children, and we do not knowingly collect personal information from children through the website.

Changes to This Policy

We may update this Privacy Policy to reflect changes to our website, services, suppliers or legal obligations.

The latest version will be published on this page with its updated date. We recommend reviewing it periodically.

Website Disclaimer

We take reasonable care to ensure that information published on this website is accurate and current. However, website content is provided for general information only and may be changed without notice.

To the extent permitted by law, we make no warranties regarding the completeness, accuracy, reliability or availability of the website or its content. Nothing in this disclaimer excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.

We do not guarantee that the website will always be available, uninterrupted, secure or free from errors, viruses or other harmful material.

Use of the website and reliance on its content is at your own risk.

Intellectual Property

Unless otherwise stated, Architecture Office owns or licenses the intellectual property rights in this website and the material published on it, including its text, images, graphics, branding and design.

These works are protected by copyright and other intellectual-property laws. All rights are reserved.

You may view the website for personal and non-commercial use. You must not reproduce, distribute, modify, publish or commercially exploit any part of the website without prior written permission from Architecture Office or the relevant rights holder.